Article 1. Subject 

These terms and conditions of sale are intended to define the contractual relationship between CHEZ GREG and the buyer and the conditions applicable to any purchase made through the website chezgreg.cz. The acquisition of a product through the present site implies an unreserved acceptance by the buyer of the present conditions of sale which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on Chez Greg’s website is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have full legal capacity, allowing him to commit himself under the present general conditions of sale. 

The company CHEZ GREG retains the possibility to modify at any time these conditions of sale, in order to comply with any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.

Article 2. Products 

The products offered are those which appear on the CHEZ GREG website, within the limits of available stocks. The company CHEZ GREG reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description including its main technical characteristics. The photographs are as faithful as possible but do not commit the Seller. The sale of the products presented on the CHEZ GREG website is intended for all buyers residing in countries that fully authorise the entry of these products into their territory.

Article 3. Prices 

The prices appearing on the product sheets of the internet catalogue and are prices in Czech Crowns all taxes included (VAT included) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. The company CHEZ GREG reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, which are invoiced in addition to the price of the products purchased according to the total amount of the order. 

Article 4. Order and payment terms 

– Secure payment by GO PAY or credit card: the buyer selects the products he wishes to order from the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: “Payment by GOPAY”. The following stage proposes to him to check all the information, to take note and accept the present general conditions of sale by notching the corresponding box, then invites him to validate his order by clicking on the button “Confirm my order”. Finally, the buyer is redirected to the secure GOPAY interface in order to securely enter his GOPAY account or personal credit card details. If the payment is accepted, the order is recorded and the contract is definitively formed. The payment by GOPAY or credit card is irrevocable. In the event of fraudulent use of this one, the purchaser will be able to require the cancellation of the payment by card, the versed sums will then be recredited or restored. The responsibility of the holder of a bank card is not engaged if the disputed payment was proven made fraudulently, remotely, without physical use of his card. In order to obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest the debit with his bank in writing within 70 days of the transaction, or even 120 days if the contract binding him to the bank so provides. The amounts debited are reimbursed by the bank within a maximum period of one month after receipt of the written objection from the cardholder. The holder may not be charged for any costs incurred in returning the sums.

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of having perfect knowledge of them and renunciation of the right to invoke one’s own terms and conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an e-mail address and if he has given it on his order form, the company CHEZ GREG will send him by e-mail the confirmation of the registration of his order.

Article 5. Reservation of ownership 

The company CHEZ GREG retains full and entire ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 6. Withdrawal 

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the cost of return.

Article 7. Delivery 

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Delivery times are given only as an indication; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer reimbursed. The company CHEZ GREG may provide the buyer with the tracking number of his package by e-mail. The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a notice of passage from his postman, which allows him to withdraw the products ordered at the nearest post office, during a period indicated by the postal services. The risks related to transport are the responsibility of the purchaser from the moment the items leave the premises of the company CHEZ GREG. The purchaser is required to check in the presence of the postman or delivery man, the state of the packaging of the goods and its contents on delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty 

All products supplied by the company CHEZ GREG benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned to the company CHEZ GREG which will take it back, exchange it or refund it. 

Article 9. Responsibility 

The company CHEZ GREG in the process of distance selling, is bound only by an obligation of means. Its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems.

Article 10. Intellectual Property 

All the elements of the CHEZ GREG website are and remain the intellectual and exclusive property of the CHEZ GREG company. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.

Article 11. Personal data

The company CHEZ GREG undertakes to preserve the confidentiality of the information provided by the purchaser, which he would be led to transmit for the use of certain services. Any information concerning him/her is subject to the provisions of the law n° 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him/her. 

Article 12. Returns

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. 

Other items that cannot be returned:

  • Gift cards

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the vineyard.

There are certain situations where only a partial refund is granted: (if applicable)

  • Any article which is not in its original state, which is damaged or which presents certain missing parts for reasons which are not due to an error on our part.
  • Any item that is returned more than 7 days after deliver

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, please check your bank account first.

Then contact your credit card company, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at greg@chezgreg.cz.

Sale items (if applicable)

Only items at current price can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same article, send us an email to chezgreg@chezgreg.cz and send your article to: Arbesovo nám. 742, 150 00 Praha 5-Smíchov

Expedition

To return a product, you must send it by post to: Arbesovo nám. 742, 150 00 Praha 5-Smíchov.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.